Last updated: 24 August 2024
MTA Destination Management Company, trading as My Tour Adviser (“we,” “our,” or “us”), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, whether through our website, email, phone, or while booking our travel services.
By using our services, you agree to the practices described in this Privacy Policy.
We may collect the following types of personal information:
Personal details: Name, age, gender, nationality, passport details, and visa information.
Contact information: Email address, phone number, residential address, and emergency contact details.
Travel preferences: Special requests such as dietary requirements, accessibility needs, or preferred room types.
Payment information: Billing details, payment method, and transaction history (we do not store full credit card details).
Technical data: IP address, browser type, device information, and usage data when visiting our website.
Communications: Records of your correspondence with us, including emails, chat, or phone calls.
We use your personal data for the following purposes:
To process and manage your booking, travel arrangements, and payments.
To communicate with you regarding your itinerary, services, or any changes.
To provide customer support and respond to inquiries.
To comply with legal and regulatory requirements (e.g., immigration, tax, or security checks).
To personalise your travel experience based on your preferences.
To send updates, special offers, and marketing communications (only with your consent).
To improve our website, products, and services.
We will never sell or rent your personal data. However, we may share your information with:
Service providers and partners: Hotels, airlines, transport operators, tour guides, and activity providers to fulfil your booking.
Government authorities: When required by law, such as for visa, immigration, or security purposes.
Payment processors: To process secure transactions.
Professional advisers: Accountants, legal consultants, and auditors for business purposes.
All third parties are required to respect your personal data and process it only for agreed purposes.
We retain your personal data only as long as necessary:
To fulfil the purposes outlined in this policy.
To comply with legal, accounting, or reporting requirements.
Typically, booking-related data is retained for 7 years.
We implement appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Accidental loss
Misuse or disclosure
While we strive to protect your data, no method of electronic transmission or storage is 100% secure.
Depending on your location (e.g., under GDPR or Indian law), you may have the right to:
Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data (where legally permissible).
Object to or restrict processing of your data.
Withdraw consent for marketing communications at any time.
Request a copy of your personal data in a portable format.
To exercise these rights, please contact us at info@mytouradviser.com.
As a global travel company, your personal information may be transferred to partners outside India. In such cases, we ensure that appropriate safeguards (such as data protection agreements) are in place.
Our website may use cookies and similar technologies to:
Improve site functionality and performance.
Analyse visitor behaviour.
Personalise your browsing experience.
You can adjust your browser settings to disable cookies, though this may affect site functionality.
With your consent, we may use your information to send you travel offers, promotions, and updates. You may opt out at any time by clicking the “unsubscribe” link in emails or by contacting us directly.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.
Our services are not directed at children under 18, and we do not knowingly collect data from them unless necessary for family travel arrangements and provided by a parent/guardian.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
MTA Destination Management Company
79/1 R.K. Puram Phase 1, Tajnagari 1
Agra, Uttar Pradesh, India – 282002
📧 Email: info@mytouradviser.com
